Singapore Chamber Music Festival

Frequently Asked Questions

Ticket Booking

1. Can I choose my seats?

Of course, this is one of the most profitable features, we offer these benefits so that our customers have good experience in buying tickets. You have the choice to choose or change the location of your seat at each step of the transaction. This facility is only available if the event provides facilities for selecting seat positions.


2. How many tickets can I order in one transaction?

You are allowed to buy up to 12 tickets per transaction. The maximum number of tickets available can vary from time to time.


3. What are the administrative charges for event tickets?

  • Booking fee for tickets above $40 - $4.00 per ticket
  • Booking fee for tickets above $20 - $40 - $3.00 per ticket
  • Booking fee for tickets $20 and below - $1.00 per ticket


4. How can I confirm the ticket I ordered has been purchased

An email confirmation containing details of your order will be sent to you.


5. What is the minimum qualifying age to watch productions with the respective rating?

  • NC16 (Not for Children below 16 years of age)
  • M18 (Mature audiences aged 18 years and above only.)
  • R21 (Restricted to audiences aged 21 years and above only. This replaces the previous R(A) or Restricted (Artistic) rating.)


6. I booked a ticket through the website but did not get a confirmation email?

Please make sure that the email has not gone to your “Spam” or “Junk Mail” folder. If your confirmation email details are still missing, click on the 'Resend booking Confirmation' link on the website to resend the confirmation e-mail. Alternatively, please contact us at 65918871 or email to [email protected]


8. I accidentally ordered a ticket today, as for tomorrow, can I change the ticket?

Once the ticket is confirmed, strictly no cancellation, exchange or refund is allowed.


9. Can I change my seat number?

Tickets that have been ordered along with the seat number cannot be changed.


10.Can we cancel or change my ticket?

All transactions once completed and confirmed are not exchangeable or refundable under any circumstances. No refunds or exchanges will be entertained if you do not turn up to collect your tickets.


Ticket Collection

1. Do I need to bring my Credit / Debit card when I collect my ticket(s)?

The cardholder is required to bring along:

  • The Credit Card used for the purchase
  • Clear print out/digital copy of this email confirmation

Please note that the management reserves the right to request for the cardholder's identification for verification purposes.


2. I have purchase tickets using my credit card for my friends / family, but I cannot attend the event. How do I ensure that they will be issued tickets in theatres without my card?

Yes, you can. However, you will have to present the following items.

  • An authorisation letter completed and signed by the credit card holder.
  • A photocopy of the credit card holder’s ID.
  • A photocopy of both sides of the credit card used to purchase the tickets.


3. When can I collect my tickets before the event starts?

We recommend collecting tickets 30 minutes before the event starts, to avoid the long queues that occur in the last minute.


Payment

1. Verified By Visa - MasterCard Secure Code

Verified by Visa provides extra protection to ensure that only you can use your Visa / Mastercard to make purchases online. Most banks in Singapore already use the OTP system (One time password). You just need to make sure that you have registered your most active mobile phone number with the bank issuing your Visa card. Don't forget to take your mobile phone with you when making an online purchase to receive an OTP. If your Visa card and online shop or site where you shop are supported by Verified by Visa, you will receive a One-Time Password (OTP) or a One-time Password that will be sent to your cellular telephone number registered by your bank.


2. What should I do to get an OTP?

Check with the bank issuing your Visa card, whether your Visa card has Verified Visa / Mastercard secure code. Make sure that your most active mobile phone number is already registered with your Visa / Mastercard card issuing bank.


3. What payment methods are available to order tickets?

Currently the available payment method is a Credit Card. We will add other payment options in the near future.


4. My booking has failed, but my credit card has been debited? What should I do?

This is a very rare situation and can occur in case of network fluctuations at the place at the time of transaction confirmation. Kindly contact us at 65918871 with us or email us at [email protected]


5. Refunds have not returned to my credit card limit.

Depending on the policies of each bank, it can sometimes take up to 15 business days for the reversal to take effect. Kindly contact us at 65918871 with us or email us at [email protected]


6. How do I get this 'extra password'?

It's simple. Log on to your bank's website, register your card for Verified by Visa or MasterCard SecureCode and get your password. Each bank has its own process for card registration so log on to your bank's website for details.


7. What do I do after registering with VBV/MSC?

Now, every time you book on Resound Collective Limited, after entering your card details on the payment page, you will be redirected to your bank's website. Enter your VBV/MSC password thereafter which you will be redirected back to Resound Collective Limited for completing the booking process.


8. Do American Express cards have a similar authentication?

For Amex cards the 'extra level of authentication' will work slightly differently. Amex uses the AVS-Address Verification System. On the payment page on Resound Collective Limited, you will be asked to enter your billing address. This will be checked against your billing address the bank has on its records. If the addresses don't match your payment will be rejected. If you don't remember your exact billing address, you can confirm it from your Credit Card statement.


9. What if my bank does not support VBV/MSC?

The RBI notification concerns cards issued within India only. If your card is issued outside India, your online transactions will go through even without this extra authentication step (unless your Card Issuer requires VBV/MSC authentication). If your card is issued in India and does not support VBV/MSC, we suggest you look for a new bank.


10. What are the modes of payment available to book tickets?

We have the below modes of payment available for purchasing tickets:

Website:

  • Debit/Credit Card - Mastercard
  • Debit/Credit Card - Visa
  • Debit/Credit Card - Amex

We will be adding new payment options in the near future.


11. When I enter my credit card information, the website asks for a CVV code. What is the CVV code?

The CVV is a 3 or 4 digit code embossed or imprinted on the reverse side of Visa and MasterCard credit cards. This is an extra security measure to ensure that you have access or physical possession of the credit card itself in order to use the CVV code.

  • For Visa and MasterCard credit cards, the CVV is a 3 digit number embossed or imprinted on the reverse side of the card.
  • For American Express cards, the CVV is the 4 digit number on the front right hand side of the card above the card number.
  • For State Bank of India (SBI) cards, there is a 19 digit number printed on the front of the credit card, of which the first 16 digits are the credit card number and the last three digits are the CVV code.


12. My booking has been rejected, but my credit card has been charged? What do I do?

This is a very rare situation, and can occur in case of a network fluctuation at the venue at the time of confirming the transaction. In this case, a reverse request for the charge on your card will be sent by us the same day to the bank.


13. The refund has still not been credited in my credit card account.

As per our company policy, we send a reverse request to the bank by the end of the day. Depending on each bank's policy, it can sometimes take up to 15 working days for the reversal to take effect.


14. In spite of several reminders, the refund is still not reflecting on my card.

As per our company's policy, a reversal request is sent to the bank by the end of the day from our end. It can take up to 10 working days for the reversal, depending upon the card issuing bank for the amount to reflect in your account. In a rare case, if it has been longer than 10 days, please feel free to contact us on us on +65 65918871 ext 1 , chat with us or email us and we will take this up on priority with the bank to ensure the refund is done immediately.


15. Can I book my tickets without my credit card since I don't want to disclose my credit card details?

All credit card and debit card payments on Resound Collective Limited are processed through secure and trusted payment gateways managed by leading Indian banks. Banks in India now use the 3D Secure password service for online transactions, providing an additional layer of security through identity verification.


16. I have received a call and email from the risk management department of Resound Collective Limited. What do I need to do?

For security reasons you may receive a call/email from risk management team at Resound Collective Limited, all you need to do is email the requested documents mentioned in the mail so that our team can do the necessary verifications and authenticate your transaction.


Troubleshooting

1. I tried to order my ticket, but the drop-down list didn't work. What should I do?

Please try refreshing the page once and delete your browser cache. If you still have problems, please contact us at 65918871 or email us at [email protected] and we will immediately check.


2. What is the best browser with Resound Collective Limited?

Our website currently supports Mozilla Firefox, Google Chrome, Apple Safari, Opera and we are trying to add support for other browsers as well.


3. Why is this website slow?

We have optimized the website speed, to offer the best experience for customers, we also ask you to occasionally check your internet connection with an Internet Service Provider.


4. What should I do if my booking is not finished?

We apologize for the inconvenience if this happens. If your order process fails during the payment process, we will notify you if an error has occurred and return the deducted amount within 3 weeks.


5. I have booked a ticket through Resound Collective Limited, but the event has been canceled. How do I get a refund (Refund)?

If there is a cancellation, the funds will be returned to you within 1 week. If it has been more than 1 week and the funds have not been received, please contact us at 65918871 or email us at [email protected]